TERMS & CONDITIONS
 

Table of Contents

1. Scope of Application

2. Conclusion of the Contract

3. Right of Withdrawal

4. Prices and Payment Terms

5. Shipping and Delivery Conditions

6. Retention of Title

7. Liability for Defects (Warranty)

8. Liability

9. Redemption of Promotional Vouchers

10. Applicable Law

11. Alternative Dispute Resolution

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1) Scope of Application

1.1 These General Terms and Conditions (hereinafter "GTC") of Doreen Rauter, trading under "Raw Reen Vintage" (hereinafter "we/us"), apply to all contracts for the delivery of goods that you as a consumer or entrepreneur (hereinafter "you") conclude with us regarding the goods displayed in our online shop. We hereby object to the inclusion of your own terms and conditions unless we have agreed otherwise with you.

1.2 You are considered a consumer within the meaning of these GTC if you enter into a legal transaction for purposes that are predominantly neither attributable to your commercial nor your independent professional activity.

1.3 You are considered an entrepreneur within the meaning of these GTC if you are a natural or legal person or a legally capable partnership acting in the exercise of your commercial or independent professional activity when concluding a legal transaction.

 

2) Conclusion of the Contract

2.1 The product descriptions contained in our online shop do not constitute binding offers on our part, but serve to allow you to submit a non-binding inquiry for a shipping quote and purchase offer.

2.2 You can submit an inquiry via the online form ("Request Shipping Quote") integrated into our online shop. After placing the selected goods in the virtual shopping cart and passing through the inquiry process, clicking the button that concludes the process does not constitute a binding purchase contract. Instead, you are requesting an individual offer including specific shipping and delivery costs.

2.3 Upon receiving your inquiry, we will calculate the applicable shipping costs and send you a binding contractual offer including the final price (product plus shipping) via e-mail within five days.

2.4 The contract is officially concluded when you accept our offer by explicitly confirming it via e-mail or by making the requested payment within the period specified in the offer. If you do not accept the offer within this period, your inquiry and our offer shall be deemed rejected, and you are no longer bound by your declaration of intent.

2.5 Order processing and contact usually take place via e-mail. You must ensure that the e-mail address you provide for order processing is accurate so that e-mails sent by us can be received at this address.

 

3) Right of Withdrawal

3.1 Consumers are generally entitled to a right of withdrawal.

3.2 Detailed information on the right of withdrawal can be found in our Return Policy (Cancellation Policy).

 

4) Prices and Payment Terms

4.1 Unless otherwise stated in our product description, the prices indicated are total prices. Value added tax (VAT) is not displayed because we are a small business (Kleinunternehmer) within the meaning of the German Value Added Tax Act (UStG). Any additional delivery and shipping costs will be specified separately in the respective product description.

4.2 In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which must be borne by you. These include, for example, costs for money transfers by credit institutions (e.g., transfer fees, exchange rate fees) or import duties or taxes (e.g., customs duties). Such costs regarding the transfer of money may also arise if the delivery is not made to a country outside the European Union, but you make the payment from a country outside the European Union.

4.3 The payment option(s) will be communicated to you in our online shop.

4.4 If advance payment by bank transfer has been agreed, payment is due immediately after the conclusion of the contract, unless we have agreed a later due date with you.

4.5 If a payment method offered via the payment service "Shopify Payments" is selected, payment processing is handled by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments will be communicated to you in our online shop. To process payments, Stripe may use other payment services, for which special payment terms may apply and to which you may be referred separately.

4.6 & 4.7 If a payment method offered via the payment service "Stripe" is selected, payment processing is carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Stripe will be communicated to you in our online shop. To process payments, Stripe may use other payment services, for which special payment terms may apply.

4.8 If a payment method offered via the payment service "SumUp" is selected, payment processing is carried out by the payment service provider SumUp Limited, Block 8, Harcourt Centre, Charlotte Way, Dublin 2, Ireland D02 K580 (hereinafter "SumUp"). The individual payment methods offered will be communicated to you in our online shop. SumUp may use other payment services to process payments, for which special payment terms may apply.

 

5) Shipping and Delivery Conditions

5.1 Delivery will be made to the delivery address specified by you, unless otherwise agreed. The delivery address specified during our individual order processing via e-mail shall be decisive.

5.2 For goods delivered by a forwarding agent (Spedition), delivery is made "free curbside" ("frei Bordsteinkante"), i.e., to the public curbside closest to the delivery address, unless a different delivery method (e.g., in-room delivery) has been explicitly specified and agreed upon in our individual offer.

5.3 If the delivery of the goods fails for reasons for which you are responsible (e.g., wrong address provided, failure to accept the delivery at the agreed time), you shall bear the reasonable costs incurred by us as a result. This does not apply to the costs of the initial shipping if you effectively exercise your right of withdrawal as a consumer.

5.4 If you act as an entrepreneur (B2B), the risk of accidental destruction and accidental deterioration of the sold goods passes to you as soon as we have delivered the item to the forwarder, the carrier, or the person or institution designated to carry out the shipment. If you act as a consumer (B2C), the risk of accidental destruction and accidental deterioration of the goods passes to you only upon delivery and physical handover of the goods to you or an authorized recipient.

5.5 We reserve the right to withdraw from the contract in the event of incorrect or improper self-supply by our suppliers or if an item becomes unavailable before the final contract confirmation. In the event of non-availability, you will be informed immediately, and any consideration already paid will be refunded to you without delay.

5.6 If we explicitly offer the option for collection (local pickup), you can collect the ordered goods within the business hours or appointment slots specified by us at our designated address. In this case, no shipping costs will be charged.

 

6) Retention of Title

If we provide advance performance, we retain ownership of the delivered goods until the purchase price owed has been paid in full.

 

7) Liability for Defects (Warranty)

Unless otherwise resulting from the following regulations, the statutory provisions of liability for defects apply. Deviating from this, the following applies to contracts for the delivery of goods:

7.1 If you act as an entrepreneur:

• we have the choice of the type of subsequent performance;

• for new goods, the limitation period for defects is one year from delivery of the goods;

• for used goods, rights and claims for defects are excluded;

• the limitation period does not start anew if a replacement delivery is made within the scope of liability for defects.

7.2 The limitations of liability and shortening of deadlines regulated above do not apply:

• to your claims for damages and reimbursement of expenses,

• in the event that we have fraudulently concealed the defect,

• for goods that have been used for a building structure in accordance with their customary use and have caused its defectiveness,

• for any existing obligation on our part to provide updates for digital products, in the case of contracts for the delivery of goods with digital elements.

7.3 Furthermore, for entrepreneurs, the statutory limitation periods for any existing statutory right of recourse remain unaffected.

7.4 If you act as a merchant within the meaning of § 1 of the German Commercial Code (HGB), you are subject to the commercial duty of inspection and notification of defects in accordance with § 377 HGB. If you fail to comply with the notification duties regulated there, the goods shall be deemed approved.

7.5 If you act as a consumer, you are requested to complain about delivered goods with obvious transport damage to the delivery agent and to inform us thereof. If you fail to do so, this will have no effect whatsoever on your statutory or contractual claims for defects.

 

8) Liability

The seller is liable to you for all contractual, quasi-contractual, and statutory claims, including claims in tort, for damages and reimbursement of expenses as follows:

8.1 We are liable without limitation on any legal ground:

• in the event of intent or gross negligence,

• in the event of intentional or negligent injury to life, body, or health,

• on the basis of a guarantee promise, unless otherwise regulated in this respect,

• on the basis of mandatory liability, such as under the German Product Liability Act (Produkthaftungsgesetz).

8.2 If we negligently breach an essential contractual obligation, liability is limited to the contractually typical, foreseeable damage, unless we are liable without limitation in accordance with the preceding paragraph. Essential contractual obligations are obligations that the contract imposes on us according to its content in order to achieve the purpose of the contract, the fulfillment of which makes the proper execution of the contract possible in the first place and on the compliance with which you may regularly rely.

8.3 In all other respects, any liability on our part is excluded.

8.4 The above liability regulations also apply with regard to our liability for our vicarious agents and legal representatives.

 

9) Redemption of Promotional Vouchers

9.1 Vouchers issued by us free of charge within the scope of promotional campaigns with a specific period of validity and which you cannot purchase (hereinafter "promotional vouchers") can only be redeemed in our online shop and only within the specified period.

9.2 Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the promotional voucher.

9.3 Promotional vouchers can only be redeemed before completing the ordering process. Subsequent offsetting is not possible.

9.4 Only one promotional voucher can be redeemed per order.

9.5 If our promotional voucher refers to a specific value and not to a percentage discount, your value of goods must correspond at least to the amount of the promotional voucher. Any remaining credit will not be refunded by us.

9.6 If the value of the promotional voucher is not sufficient to cover your order, you can choose one of the other payment methods offered by us to settle the difference.

9.7 The credit balance of a promotional voucher is neither paid out in cash nor does it bear interest.

9.8 The promotional voucher will not be refunded if you return the goods paid for in full or in part with the promotional voucher within the scope of your statutory right of withdrawal.

9.9 The promotional voucher is only intended for use by the person named on it. A transfer of the promotional voucher to third parties is excluded. We are entitled, but not obliged, to check the material eligibility of the respective voucher holder.

 

10) Applicable Law

The law of the Federal Republic of Germany shall apply to all legal relationships between us, excluding the laws on the international purchase of movable goods (UN Convention on Contracts for the International Sale of Goods). If you act as a consumer, this choice of law applies only to the extent that the protection granted by mandatory provisions of the law of the state in which you have your habitual residence is not withdrawn.

 

11) Alternative Dispute Resolution

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.